We have a dedicated team who would love to help you, you can email us at info@superiorhair.com.au. We guarantee a response within 24 hours! 

We also have an amazing FAQ for all your questions you may have but if you still have questions after our FAQ then feel free to DM us on any of our socials!

When your order has been dispatched, your order confirmation will connect you through to the courier provider, we are not able to help much after the parcel has left our warehouse and the courier will be able to check faster and track down parcels.

You will need to first reach out to the courier provider so they can lodge an investigation into what has happened, after that they will be in contact when needing to make a claim and we will help as much as we can from then onwards.

Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.

You’re welcome to send us a photo of your hair taken in natural lighting and our experts would be happy to colour match for you here! Alternatively, check out our colour guide, or you can purchase both and using the test strand supplied, you can choose the better fit and return your other set for a refund.