You are trying to purchase more products than available in stock.
To achieve the most natural blend, match your extensions to the mid-length to ends of your hair—rather than the roots, which can be a different shade.
For the best results, we highly recommend using our free online colour matching service. Simply send us a photo taken in natural lighting, and our team of experts will help you find the perfect shade to ensure your extensions look seamless and flawless.
Simply fill out our free colour match form here, and our experts will help you find the perfect match. Alternatively, you can order a sample pack to try out different shades before making your final choice. If you're still unsure, feel free to order both shades!
Yes—we regularly restock our products to ensure your favourites are always available. If an item you’re after is currently out of stock, you can click "Notify me when it's available" on the product page or email us at info@superiorhair.com.au to be alerted as soon as it’s back.
Yes, absolutely—and we actually recommend it! Mixing tape-in styles can help you achieve a more natural, undetectable finish, especially if you have fine hair. For best results, try placing an Ultra Seamless Tapeunderneath and an Invisi Tape-In on top. This combination creates a lightweight, flawless blend without adding bulk.
While sandwiching two Invisi Tapes can work, it may feel a little thick for finer hair types since the bond includes hair. Ultra Seamless tapes, on the other hand, are super flexible and lie flat, making them ideal for a discreet, seamless look.
Here’s a quick comparison between our Classic and Seamless Clip-Ins:
Both are weft-style extensions, but they differ in how they’re made and how they sit in the hair.
Traditional Wefts are machine-tied and slightly thicker at the seam. They’re durable, easy to work with, and a popular choice—especially as they’re the standard option offered by most extension brands. However, the seam can be more visible in finer hair if not applied correctly.
Genius Wefts are like the upgraded version of hand-tied wefts. Ultra-thin, flat, and flexible with no return hair (those short pieces that can cause bulk or irritation), they lie completely flat against the scalp for a seamless and natural finish. They’re especially loved by our clients in the New Zealand salon for their comfort and modern design.
Both weft types come in long lengths and can be easily custom-cut to suit your style and installation preference. If you’re after a more discreet, lightweight feel with maximum versatility, Genius Wefts are a fantastic option.
Achieving gorgeous hair is effortless with both of these methods, but the difference lies in how you apply them. If you enjoy taking your time and styling in front of the mirror, clip-ins are a great choice. On the other hand, if you're always on the go, halo extensions offer a quick and easy solution.
Our Clip-In Collection
Seamless Clip-In Set: 10 pieces, 20 inches (180g) – Adds length without breaking the bank.
Classic Clip-In Regular Set: Available in 9 pieces, 16 inches (100g), 20 inches (120g), 22 inches (120g), and 26 inches (150g) – Perfect for adding volume and fullness.
Our Classic Halo Collection
You can style your hair extensions with hot tools as often as you would your natural hair, since they are made from 100% Remy human hair. Just make sure to always use a heat protectant on both your extensions and natural hair to keep them looking their best and prevent any heat damage.
Yes, you can dye our hair extensions since they’re made from high-quality human hair. However, we recommend choosing a shade that closely matches your natural colour to avoid the need for colouring.
If you do decide to dye them, it's best to use semi-permanent colour or colour conditioner. Always test the dye on a small strand first to ensure the result is what you desire.
Keep in mind that while dyeing is possible, we cannot take responsibility for any damage caused during the process.
1. Always brush your extensions before you wash them.
2. Prepare a clean sink or bowl with lukewarm water
3. Pump 2 or 3 dollops of paraben, sulphate, alcohol and keratin free shampoo into the water and dissolve.
4. Shampoo each extensions separately by holding the bond and dipping the hair into the water. Massage gently with light strokes
5. Follow up with conditioner on the mids and ends. Leave them on a towel for around 15 minutes before rinsing.
6. Apply a deep conditioner or hair mask and leave them overnight
7. Rinse each extension the following morning in warm water
8. Allow them to air dry, or use heat protectant and a hair dryerRemember: always use a shampoo that is paraben, sulphate, alcohol and keratin free. Only condition the mids and ends of your extensions. Following these rules will extend the life of your extensions.
Superior hair have a dedicated team who would love to help you! You can email us at info@superiorhairextensions.com and we guarantee a response within 24 hours. We also have an FAQ page to answer all questions you may have. If you can’t find the answers you are looking for, shoot us an e-mail or feel free to DM us on any of our socials.
When your order has been dispatched, your order confirmation will connect you through to the courier provider, so we are not able to help much after the parcel has left our warehouse. We recommend getting in touch with the courier as they will be able to check the status of and track down parcels.
You will need to first reach out to the courier provider so they can lodge an investigation into what has happened. After that, the courier provider will let you know if your parcel is missing. If you find yourself needing to make a claim, we will help as much as we can.
We are so sorry to hear that you have received the wrong order. Please contact customer services at info@superiorhairextensions.com and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on the way.
If you think you were double-charged, our support team will be happy to help. Please email us at info@superiorhairextensions.com and provide us with your order number, amount and payment method so we can return the second charge to you.
All orders will be shipped within 24 hours after the order is placed and payment is successfully completed. We use Australia Post standard tracked service at your cost.
Australia Post parcels are normally delivered in 1-3 business days. For rural deliveries you should allow 3 working days.
MONDAY - FRIDAY orders placed before 2pm have same day shipping.
Orders placed after 2pm Friday will be sent Monday.
You can track your parcel using the tracking number in your email. Alternatively, email info@superiorhairextensions.com for more information on your order.
You should have received your tracking details alongside the email confirmation!
If your parcel hasn't arrived within the expected time frame, please contact us immediately as it is much easier to find lost or missing parcels within a few days of sending them than several weeks later. Alternatively, you may find keeping your track and trace handy and giving Australia Post a call can be quick too!
As long as you have not recieved a dispatch email, please email info@superiorhairextensions.com with your order number and the correct address. We will try our best to have this corrected. If for any reason we cannot, we recommend to contact Courier Post with your tracking number to have your parcel redirected.
Once we have received your extensions back, and have confirmed that they are in acceptable condition, you can choose to exchange them or receive a refund (minus shipping costs)
After you submit your request, we will process it as soon as we can. If we have any issues or questions, we will contact you. Otherwise, we will go ahead and process your request. If you have any questions please send an email to info@superiorhairextensions.com
For orders made using Afterpay, will incur a 10% Restocking fee. Any payments will be refunded and any scheduled payments will be cancelled. Usually these financial institutions take around 3-5 Business days to process, however, it may take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.
Once we receive your order, we usually reach out in 48-72 hours to get the issue sorted.
We recommend when sending a product back for an exchange/return to opt for tracked delivery so you can keep track of where your item is. If anything happens to your item on its way to us, the courier company is liable for this and we unfortunately will not be able to honour the exchange/return.
Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail or over the phone. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.
You’re welcome to send us a photo of your hair taken in natural lighting and our experts would be happy to colour match for you. Alternatively, check out our colour guide, or you can purchase both and using the test strand supplied, you can choose the better fit and return your other set for a refund.
We are so sorry to hear that you have received the wrong order. Please contact customer services at info@superiorhairextensions.com and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on way.
If a product is unopened we can exchange or refund, however, any product tampered with will not be accepted as it goes against our hygiene policies.
You can email us at info@superiorhairextensions.com. Otherwise, simply open up the live chat during operating hours. We guarantee a response within 24 hours.
We offer a dedicated Online Academy! Learn more here
Our online training includes sectioning, application, and removal techniques which you can practice at home using your own model or a mannequin head! We also show you colour and cutting techniques that are important for creating flawless results.
Full online training will include learning all methods of hair extension installation. All start up kits are included which will cover the necessities needed to master extensions.
Yes, we do recommend only people with some experience in hairdressing take advantage of our training courses. A basic understanding of hair fundamentals is important to get the most out of these courses.
Yes, you receive an e-certificate of completion for any online training with Superior Hair.
Superior Hair online training courses comes with a starter kit with everything you need to learn the basics. For each method that you purchase, Superior Hair we provide everything that you need including all the hair and tools for every method. You will get an introduction to the method, consultation guides, installation, maintenance, and thorough instruction on cutting in and finishing off the look.
If you would only like to learn a selected method, you can purchase this individually. However, our ‘buy three get one free’ option will get you the full four method training.
Yes, we are always ready and willing to help you out. Feel free to email us at info@superiorhairextensions.com and we will get back to you within 24-48 hours.