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EXCHANGE & REFUND
Return and Exchange Information
We are happy to accomodate exchanges & returns within 180 days of placing your order. We will only exchange or refund extensions that have not be opened, worn or tampered with. To request an exchange or refund, simply email us at info@superiorhair.com.au
Please send returns and exchanges to our warehouse. Please note, we do not accept drop offs or pick ups.
A&O | Superior Hair Extensions
1A/7-15 Gundah Road, Mt Kuring-gai
NSW, 2080
Please allow 3 working days for your return to be processed in our warehouse and a further 3-7 business days for the refund to be processed with the bank.
Some refunds are applicable to a 10% restocking fee. This restocking fee is applicable for all orders paid via Pay Later method eg Afterpay
Tester Pieces
We understand the struggles of colour matching online. This is why we have decided to include tester pieces on the top or bottom compartment of your Clip in, Halo & Ponytail extension packages. You can use this tester piece to determine if your extensions are a good match to your own hair, without having to open the extension set. Please note that the tester piece is part of the full set, and will need to be shipped back with your extensions for a refund or exchange.
Please do not tamper with your tester pieces. This includes cutting, dyeing, straightening, curling, washing or toning. We cannot accept extensions that have been tampered with.
Exchanges, Refunds or Store Credit
Once we have received your extensions back, and have confirmed that they are in acceptable condition, you can choose to exchange them or receive a refund (minus shipping costs incurred by Superiorhair)
Once we receive your return, we will process it as soon as we can. If we have any issues or questions, we will contact you. Otherwise, we will go ahead and process your request. If you have any questions please send an email to info@superiorhair.com.au
Shipping Costs
Customers wishing to return their set will be responsible for all shipping costs. We will deduct the shipping cost incurred by Superior Hair off your refund.
If you are exchanging your order, you will be required to pay standard shipping fee of $8 AUD to cover the shipping costs. This cost will need to be covered before your order is shipped out.
Faulty/Broken/Damaged Products
If the products received are believed to be faulty/broken/damaged, please send them back to SuperiorHair for inspection. Upon inspection, if the products are indeed not of acceptable quality, SuperiorHair will reimburse for the return shipping fee, along with the exchange shipping fee (if applicable). If the customer chooses a refund, the refund amount will be processed in 3-5 business days.
However, if products are not broken, damaged or faulty, the return shipping fee cannot be reimbursed by SuperiorHair and exchanges will not be processed until the cost of shipping products back to customers are paid. SuperiorHair cannot refund/exchange opened products that are in good condition due to hygiene reasons. Please see "return and exchange information" for more details.
Do I need to pay for my own shipping for refunds/exchanges?
Any fees or costs of returning your purchases cannot be covered by SuperiorHair Extensions. We highly recommend you to add a tracking number when sending your package back to us, as we are not responsible for lost packages.
If you are exchanging your order, Superior Hair will cover the cost of shipping back to you, but do not offer reimbursement for shipping to us.
I’ve requested a refund. When will I receive it?
Once we have received the package and have confirmed that they are in acceptable condition, it may take 3-5 days for you to receive your refund. Please note that we process refunds as soon as possible, and refunds may take longer to show up for you depending on your financial institutions.
Can I cancel/change my order?
Unfortunately due to our fast shipping times, we are unable to accomodate requests to change/cancel order once it has been placed.
However, we are happy to accomodate exchanges/refunds once you have received your products.
I’ve requested an exchange. When will I receive it?
Once we have received the hair and have confirmed that they are in acceptable condition, it will take us 1-2 business days to process and ship out your new order. An email will be sent to you once your new order has been shipped.
Can I get Colour Matched?
100%! Our Colour Match page has all the information you need to find the perfect set for you.
Will my shipping costs be refunded?
Return costs will be refunded if the product is found to be faulty, broken or damaged.
What is the exchange/refund period?
We are happy to accommodate exchanges/refunds within a 180 day period.
How do I find my order number?
When you purchase your order, there will be an order number allocated. This will be sent to your email that you have provided us.
Why can I not exchange/refund an opened set?
All of our extensions are human hair. This means that by law, we are considered a hygiene product. SuperiorHair follows hygiene guidelines very strictly, and therefore if we receive any extensions that are opened, or have been worn or tampered with, we will not process your exchange/refund.
Opened sets of extensions will not be resold. You can be assured that when you receive your extensions, they are clean and have not been used by others.
My extensions are faulty. What do I do?
In the rare case that you are unsatisfied with your extensions and believe that they are faulty, fill out this Quality Control form. We will review it, and get into contact with you ASAP.
CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: info@superiorhair.com.au
Our beloved Superior Hair AAA Grade Classic Clip-In Hair Extension contains more pieces (9 in total) to achieve a bolder-bodied look. They are also available in longer lengths. This set is made with a lace weft and is double drawn and triple wefted.
16” (105g)
20” (125g)
22” (125g)
26” (145g)
The Superior Hair AAA Grade Classic Clip In Hair Extension includes:
2 x 8” or 20cm wide pieces with 4 clips firmly attached (for the back of the head)
2 x 6” or 18cm wide pieces with 3 clips firmly attached (for the sides and back of the head)
2 x 4” or 10cm wide pieces with 2 clips firmly attached (for the sides of the head)
2 x 2” or 5cm wide pieces with 1 clip firmly attached (for the front of the head, one for each side)
1 x 1.2" or 3cm wide piece to be used for testing.
This set is ideal for people with an average hair density, hair that is at least 6-7” long (or around shoulder length) with a tapered or layers hair-cut. Hair that is blunt cut and short may require some adjusting or extra styling efforts.
Unleash a spectrum of possibilities with our Superior Hair Classic Clip Ins. Offering an extensive range of 30+ hues, our collection embraces diversity with an assortment of solid colours, as well as trending styles such as balayage and ombre, and striking highlights. Dive into the world of colour with Superior Hair Classic Clip Ins, and find the perfect extension to express your unique style!
Superior Hair Classic clip in hair extensions should not slip or fall out if they are applied correctly. Ensure the hair extensions clip is firmly attached to your hair! Back combing and using hairspray as an extra barrier is another great tip to keep a strong hold.
We recommend a minimum 6-7 inches. Your natural length matters when selecting your Superior Hair Clip ins so the look is as natural as possible otherwise you may require more hair! We do not recommend Classic clip in extensions for those with short hair as it is difficult to create a seamless blend. Email our team to ask for options for short hair (and include a photo of your hair!purchase@superiorhair.co.nz)
Beautiful results are super easy to achieve with both of these methods, but the difference is in the application technique and amount of hair. If you love spending time doing your hair in front of the mirror - clip ins may be your best choice. If you are always on the run, try our best and wanting extra volume then our High quality Classic Halo Hair Extension.
Our Superior Hair Clip in Hair Extension Collection – Lengths and weight:
Superior Hair Seamless Clip in Set: 10 pc, 20inch (180g) - For serious all-round coverage
Classic clip in AAA Grade set: 9pc, 16inch (105g), 20inch (125g), 22inch (125g) and 26inch (145g) - Add great length and volume
• Application: wefts with a lace or silicone are applied using clips to secure
• Application time: with middle skill level, these can be applied in a few minutes
• Hair type: suitable for a range of thicknesses
• Hair length: your hair should be at least 6-7 inches long (which is around shoulder length).
• Hair styles: high ponytail, up-dos, buns, all are possible
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Our Classic Halo Weft Hair Extension collection – Lengths and weight:
20 Inch (180g) includes one halo weft plus 2 additional clip-on wefts.
• Application: Halo weft applied use a nylon wire with extra clips for security + 2 clip wefts to help blend in the hair that frames your face
• Application time: middle skill level and can be applied in a few minutes
• Hair type: suitable for thin – medium and thick hair
• Hair length: Your hair should be below shoulder-length (medium to long length).
• Hair styles: Suitable for down or half down styles, experiment with sliding the halo for one side for side braids and ponytails
Our hair extensions are made from Remy 100% human hair, so you can style them with hot tools as often as you would style your own hair. It is super important to always use a heat protector on both your extension and your natural hair to prevent damage.
Our Superior Hair Classic Clip In hair extensions are of AAA Grade, made from Remy 100% human hair, so you can style them with hot tools as often as you would style your own hair. It is super important to always use a heat protector on both your extension and your natural hair to prevent damage.
We also recommend using nourishing leave in conditioners, treatments and products completely free of Sulphate & Parabens.
Always try to find a hair extension colour that is as close as possible to your natural hair around half way down the strand to the ends, rather than at the root or tips!
We always recommend you get in touch with our team for a colour matching service to ensure you get extensions that look flawless. We can colour match your real hair online. Find out more here. Alternatively, look into purchasing a sample pack!
1. Always brush your Clip in extensions before you wash them.
2. Prepare a clean sink or bowl with lukewarm water
3. Pump 2 or 3 dollops of paraben, sulphate, alcohol and keratin free shampoo into the water and dissolve.
4. Shampoo each clip in extension piece separately by holding the bond and dipping the hair into the water. Massage gently with light strokes
5. Follow up with conditioner on the mids and ends. Leave them on a towel for around 15 minutes before rinsing.
6. Apply a deep conditioner or hair mask and leave them overnight
7. Rinse each extension the following morning in warm water
8. Allow them to air dry, or use heat protectant and a hair dryer
Remember: always use a shampoo that is paraben, sulphate, alcohol and keratin free. Only condition the mids and ends of your extensions. Following these rules will extend the life of your extensions.
Yes! All our Hair Extensions are made from high-quality human hair - meaning that they can be dyed easily to match your natural hair perfectly. While you can dye the extensions, we recommend avoiding any chemical treatments as the hair has been processed and sterilised. eg, bleaching and perming.
Try to choose a shade closest to your natural hair colour so there’s no need to dye it.
If you do need to, opt for a semi-permanent colour or colour conditioner. We also suggest testing the dye on a few strands to ensure the final result is what you want. While you can use dye, we take no responsibility for any damage caused by dying your hair extensions. Refunds will not be offered for damage caused by colouring, dyeing, or using any chemical process voids any warranty.
We also offer a range of colour-matching services. Check out our Colour Match page to find the best hair extensions for you, or simply contact us with photos of your hair under natural lighting.
Of course! All of Superior Hair 100% human hair extensions can be toned to appear brighter in colour. Removable extensions can be toned in a lukewarm bath with diluted purple shampoo for the best results.
Avoid putting your hair underneath the water when you have Clip in hair extensions in. Ocean water salt and swimming pool chemicals causes tangles and takes moisture out of your hair. Chlorine is known to ruin blondes and especially fresh blondes so please be careful!
If you do accidentally get your hair extensions wet while swimming, rinse your hair with fresh water as soon as possible, and apply a leave-in conditioner or spray in condition to alleviate the impact and nourish the hair.