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180-day Exchanges & Returns
Our Superior Loop Needle can be used with our Silicone Micro Ring and Nano Beads in the process of either Nano Tip Extensions, I Tip Extensions, and both Weft Methods depending on your preference of installation method.
Start by threading the loop through the bead, then use your fingers to pull a lock of hair through the loop. While holding the bead in one hand, gently pull the loop and hair back through the bead with the other hand. Now you have the lock of hair threaded through the bead with the clamper. Using your pliers to clamp the beads.
For professional use only.
How do you use a loop tool for hair extensions?
Slide the beads onto the Loop Tool, stacking them starting from the base and working up. Take a section of hair and put it all the way through the loop. Move the bead up the loop and onto the hair. Once it's in place, use the Hair Extension Pliers to clamp the bead.
You can email us at info@superiorhair.com.au. We guarantee a response within 24 hours.
If a product is unopened we can exchange or refund, however, any product tampered with will not be accepted as it goes against our hygiene policies.
Clearance stock are our products that have been discontinued. We strive to give the highest quality hair and sometimes decide not to continue certain ranges. For example, our curly extensions are discontinued because the quality was not up to our high standards due to having to undergo perming chemicals to achieve the curl they have. If you have any questions before purchasing, let us know so we can check accurately on stock and colour matches.
Once we receive your order, we usually reach out in 48-72 hours to get the issue sorted.
We recommend when sending a product back for an exchange/return to opt for tracked delivery so you can keep track of where your item is. If anything happens to your item on its way to us, the courier company is liable for this and we unfortunately will not be able to honour the exchange/return.
Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.
We are so sorry to hear that you have received the wrong order. Please contact customer services at info@superiorhair.com.au and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on way.